TABLE OF CONTENTS

Introduction

Cancellation policy defines what penalty will be charged when a guest cancels the booking at a certain advance time range. The penalty is related to no show or a time range before no show.



Time Range

  • No Show. The customer doesn’t cancel the booking or cancel it after arrival day. Most hotels define the no-show time as 12 AM -10 AM of the next day of arrival. The last penalty without advance day is the penalty of no show.

  • Deadline on arrival day- No Show. Many hotels have a deadline on arrival day and will apply different penalties when customers cancel the booking after the deadline. The format deadline is [1-12] AM/PM, like 12 AM, 4 PM. The default deadline is 12 AM.

  • Advance day. The format is 1D, 2D, 7D, or AD. 1D means 24 hours before ‘Deadline’. AD means unlimited advance day.

  • Timezone. The timezone of the deadline or advance day is the hotel's local timezone.



Penalty Type

  • Percentage. Will charge the percentage of the whole stay. For example, 80P, 100P.

  • Amount. Will charge fix amount. The currency of this amount is the same as the rate. For example, 120, 245.75.

  • Nights. Will charge the fee of nights. For example, 1N, 2N.



Examples

  1. [AD20_7D50_3D1N_1D50P_6PM0D80P_100P] (check-in on 2016-10-15, book on 2016-09-01).

    • [100P] is the penalty of no-show. It means 100 percent of the whole stay will be charged if the customer doesn't cancel the booking and does not arrive at the hotel.

    • [6PM0D80P] defines the penalty between 6 PM of arrival day(0D) and no show. It means 80 percent of the whole stay will be charged if you cancel the booking after 6 PM, 2016-10-15.

    • [1D50P] defines the penalty between 6 PM, 2016-10-14 and 6 PM, 2016-10-15. It means 50 percent of the whole stay will be charged if you cancel the booking between 6 PM, 2016-10-14 and 6 PM, 2016-10-15 6 PM.

    • [3D1N] defines the penalty between 6 PM, 2016-10-12, and 6 PM, 2016-10-14. It means the first night will be charged if you cancel the booking between 6 PM, 2016-10-12 and 6 PM, 2016-10-14.

    • [7D50] defines the penalty between 6 PM, 2016-10-08, and 6 PM, 2016-10-12. It means $50 will be charged if you cancel the booking between 6 PM, 2016-10-08 and 6 PM, 2016-10-12.

    • [AD20] defines the penalty between booking time 2016-09-01 and 6 PM, 2016-10-08. It means $20 will be charged if you cancel the booking between 6 PM, 2016-09-01 and 6 PM, 2016-10-08.

  2. [3D1N_100P]

    • [100P] is the penalty of no-show. It means 100 percent of the whole stay will be charged if the customer doesn’t cancel the booking and does not arrive at the hotel.

    • [3D1N] defines the penalty after 2016-10-12. It means 1st night of the whole stay will be charged if you cancel the booking after 2016-10-12. There is no charge if the customer cancels the booking before 2016-10-12.

  3. [AD100P_100P]: Non Refundable.

  4. [0]: Free Cancel, both 0 and AD0_0 can stand for free cancel.

  5. [AD0_0]: Free Cancel, both 0 and AD0_0 can stand for free cancel.