TABLE OF CONTENTS

Step 1: Select a distributor


After onboarding, click the Available Distributors tab to select suppliers to connect with. You can use filters to narrow down search results.

Ensure chosen distributors are notified about using DerbySoft services and have passed certification if necessary.



Step 2: Apply for Connection

Click on the Connection under the Management menu, and select the Available Distributors tab. 

Select the partner you want to connect with by clicking Start Connection. 

Important: Please note the partner you select must also agree with connecting.




Step 3: Kick-off


A DerbySoft client manager will coordinate the kick-off call with the supplier. The three parties will conduct a Connection Overview for the connectivity.



Step 4: 3-Ways Testing


A 3-Ways testing ensures all necessary test scenarios are covered in the certification/ production environment or both. You can either prepare your own test scenarios or this can be provided by DerbySoft.  The DerbySoft implementation team will summarize the test results for your final sign-off.

  • Connection Settings in Certification
    DerbySoft offers testing in a certification environment. If you wish this to be done, please ensure the sales window is filled out as agreed with the supplier.
    Testing in certification can be skipped upon request. 


  • Connection Settings in Production
    A 3-way testing in the production environment is desired before going live. Please fill out the sales window as agreed with the distributor. You may select the frequency of ARI fetch frequency up to every 5 minutes for CDS Suppliers.
    For non-CDS suppliers we recommend you break the sales window range and select the frequency per each sales window range.

     
    After you submit the sales window, please wait for DerbySoft staff to review and approve the sales window and frequency. 



Step 5: Piloting


We recommend you select a few properties to validate reservation data flow. Pilot for at least one week and monitor everything is working as expected.


DerbySoft Implementation Client Manager will be able to monitor the connection and contact you if issues arise.


Step 6: Go Live

Click Sign off to go ahead with the connectivity. If you are connecting to a Go distributor customer, please wait for the other party to sign off before going live. 

A dedicated support email address will be provided for reporting future issues.

The 7*24 monitoring team sets up alarms to monitor connection health automatically.